News

KeyVault Support Is Here For You

March 23, 2020

Recently, we posted a message to all KeyVault customers expressing our concern for everyone in the larger KeyVault Family – our customers, your employees and their families, and our own associates and families.  

On behalf of the entire KeyVault Support organization, I want to reinforce our company’s comments and our commitment to be here for you and to get through this together.

Even in the midst of the COVID-19 crisis, the KeyVault Support team stands ready and available to assist. To reach the Support Center, the same channels you always rely on are still open and staffed:

Support Toll-Free Number:  877-539-8285

  • Monday - Friday: 7:00am - 7:00pm Central
  • Saturday:  8:00am - 4:00pm Central
  • On-Call Support:  24/7

We have taken a number of steps to protect both our associates and our customers, including the flexibility to reschedule or otherwise postpone in-person activity at your establishment – from sales and training to installation and repairs.  We also are closely monitoring state and federal guidelines and adjusting our support activities in how we serve you.

Additionally, we have deployed several technical solutions and tools internally that will allow our KeyVault Support team to provide support, even if our associates are required to work remotely or are unable to work from KeyVault Headquarters.

We are determined to get through this situation together with you and live up to the best of our values and commitments. That includes providing the high levels of support you have come to expect from us. 

We wish the best for you, your employees, and your families.